ISO 9002

ISO 9002

ISO 9002 is a standard that defines the requirements for a quality management system in an organization. This standard was published in 1987 and is part of the ISO 9000 family of standards, which includes ISO 9001 and ISO 9003. ISO 9002 specifies the requirements for a quality management system for production, installation, and servicing.

What are the requirements of ISO 9002?

The ISO 9002 standard has several requirements that an organization must meet to be certified. These requirements include:

  • The organization must define and document its quality system.
  • The organization must establish and maintain a quality manual.
  • The organization must identify the processes that affect product quality and implement controls for these processes.
  • The organization must establish procedures for the inspection and testing of products and must maintain records of the results of these inspections and tests.
  • The organization must have a system for corrective and preventive action to address nonconformities and prevent their recurrence.
  • The organization must establish procedures for the control of documents and records.

Why is ISO 9002 important?

ISO 9002 provides a framework for an organization to establish and maintain a quality management system. By meeting the requirements of ISO 9002, an organization can demonstrate that it has a system in place to consistently provide products and services that meet customer requirements and regulatory requirements. ISO 9002 certification can also improve an organization’s reputation and competitiveness in the marketplace.

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What is the difference between ISO 9001 and ISO 9002?

The main difference between ISO 9001 and ISO 9002 is the scope of the standard. ISO 9001 covers all aspects of an organization’s quality management system, including design and development, while ISO 9002 focuses on production, installation, and servicing. ISO 9001 is the most comprehensive standard in the ISO 9000 family and is often used by organizations that design and develop products or services.

How can an organization obtain ISO 9002 certification?

To obtain ISO 9002 certification, an organization must undergo a certification audit by an accredited certification body. The audit will evaluate the organization’s quality management system to ensure that it meets the requirements of ISO 9002. If the organization meets the requirements, it will be issued an ISO 9002 certificate. The organization must then undergo regular surveillance audits to maintain its certification.

Conclusion

ISO 9002 provides a framework for an organization to establish and maintain a quality management system for production, installation, and servicing. By meeting the requirements of ISO 9002, an organization can demonstrate that it has a system in place to consistently provide products and services that meet customer requirements and regulatory requirements. ISO 9002 certification can improve an organization’s reputation and competitiveness in the marketplace.

FAQs

What is the ISO 9000 family of standards?

The ISO 9000 family of standards includes ISO 9001, ISO 9002, and ISO 9003. These standards define the requirements for a quality management system in an organization.

What is the difference between ISO 9002 and ISO 9003?

The main difference between ISO 9002 and ISO 9003 is that ISO 9003 does not require an organization to have a quality management system. Instead, ISO 9003 specifies the requirements for a quality management system for final inspection and testing of products. This standard is often used by organizations that do not perform design or development activities, but instead focus on the inspection and testing of products.

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What is the benefit of ISO 9002 certification for an organization?

ISO 9002 certification can bring several benefits to an organization, including:

  • Improved customer satisfaction due to consistent delivery of products and services that meet customer requirements
  • Increased efficiency and productivity due to improved processes and procedures
  • Enhanced reputation and credibility in the marketplace
  • Improved employee morale and motivation due to clear roles, responsibilities, and procedures
  • Improved risk management and decision-making through the use of data and metrics

Is ISO 9002 still relevant today?

While ISO 9002 is no longer an active standard, its principles and requirements are still relevant today. The ISO 9000 family of standards has evolved over time, and ISO 9001 is now the most widely used standard for quality management systems. However, the fundamental principles of ISO 9002, such as process control, continuous improvement, and customer focus, are still important for organizations to achieve and maintain high levels of quality.

References

  • ISO. (1987). ISO 9002:1987 Quality assurance systems – Particular requirements for the application of ISO 9001. International Organization for Standardization.
  • ISO. (2015). ISO 9001:2015 Quality management systems – Requirements. International Organization for Standardization.

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